The Scope of This Policy
This policy applies to all SurfRides users, including Riders and Drivers (including Driver applicants), and to all SurfRides platforms and services, including our apps, websites, features, and other services (collectively, the “SurfRides Platform”). Please remember that your use of the SurfRides Platform is also subject to our Terms of Service.
The Information We Collect
When you use the SurfRides Platform, we collect the information you provide, usage information, and information about your device. We also collect information about you from other sources like third-party services, and optional programs in which you participate, which we may combine with other information we have about you. Here are the types of information we collect about you:
A. Information You Provide to Us
Account Registration. When you create an account with SurfRides, we collect the information you provide us, such as your name, email address, phone number, birth date, and payment information. You may choose to share additional info with us for your Rider profile, like your photo or saved addresses (e.g., home or work), and set up other preferences (such as your preferred pronouns).
Driver Information. If you apply to be a Driver, we will collect the information you provide in your application, including your name, email address, phone number, birth date, profile photo, physical address, government identification number (such as social security number), driver’s license information, vehicle information, and car insurance information. We collect the payment information you provide us, including your bank routing numbers, and tax information. Depending on where you want to drive, we may also ask for additional business license or permit information or other information to manage driving and programs relevant to that location. We may need additional information from you at some point after you become a Driver, including information to confirm your identity (like a photo).
Ratings and Feedback. When you rate and provide feedback about Riders or Drivers, we collect all of the information you provide in your feedback.
Communications. When you contact us or we contact you, we collect any information that you provide, including the contents of the messages or attachments you send us.
B. Information We Collect When You Use the SurfRides Platform
Location Information. Great rides start with an easy and accurate pickup. The SurfRides Platform collects location information (including GPS and WiFi data) differently depending on your SurfRides app settings and device permissions as well as whether you are using the platform as a Rider or Driver:
Riders: We collect your device’s precise location when you open and use the SurfRides app, including while the app is running in the background from the time you request a ride until it ends. SurfRides also tracks the precise location of scooters and e-bikes at all times.
Drivers: We collect your device’s precise location when you open and use the app, including while the app is running in the background when it is in driver mode. We also collect precise location for a limited time after you exit driver mode in order to detect ride incidents, and continue collecting it until a reported or detected incident is no longer active.
Usage Information. We collect information about your use of the SurfRides Platform, including ride information like the date, time, destination, distance, route, payment, and whether you used a promotional or referral code. We also collect information about your interactions with the SurfRides Platform like our apps and websites, including the pages and content you view and the dates and times of your use.
Device Information. We collect information about the devices you use to access the SurfRides Platform, including device model, IP address, type of browser, version of operating system, identity of carrier and manufacturer, radio type (such as 4G), preferences and settings (such as preferred language), application installations, device identifiers, advertising identifiers, and push notification tokens. If you are a Driver, we also collect mobile sensor data from your device (such as speed, direction, height, acceleration, deceleration, and other technical data).
Communications Between Riders and Drivers. We work with a third party to facilitate phone calls and text messages between Riders and Drivers without sharing either party’s actual phone number with the other. But while we use a third party to provide the communication service, we collect information about these communications, including the participants’ phone numbers, the date and time, and the contents of SMS messages. For security purposes, we may also monitor or record the contents of phone calls made through the SurfRides Platform, but we will always let you know we are about to do so before the call begins.
Address Book Contacts. You may set your device permissions to grant SurfRides access to your contact lists and direct SurfRides to access your contact list, for example to help you refer friends to SurfRides. If you do this, we will access and store the names and contact information of the people in your address book.
Cookies, Analytics, and Third-Party Technologies. We collect information through the use of “cookies,” tracking pixels, data analytics tools like Google Analytics, SDKs, and other third-party technologies to understand how you navigate through the SurfRides Platform and interact with SurfRides advertisements, to make your SurfRides experience safer, to learn what content is popular, to improve your site experience, to serve you better ads on other sites, and to save your preferences. Cookies are small text files that web servers place on your device; they are designed to store basic information and to help websites and apps recognize your browser. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be accessed every time you use the SurfRides Platform. You should consult your web browser(s) to modify your cookie settings. Please note that if you delete or choose not to accept cookies from us, you may miss out on certain features of the SurfRides Platform.
C. Information We Collect from Third Parties
Third-Party Services. Third-party services provide us with information needed for core aspects of the SurfRides Platform, as well as for additional services, programs, loyalty benefits, and promotions that can enhance your SurfRides experience. These third-party services include background check providers, insurance partners, financial service providers, marketing providers, and other businesses. We obtain the following information about you from these third-party services:
Information to make the SurfRides Platform safer, like background check information for drivers;
Information about your participation in third-party programs that provide things like insurance coverage and financial instruments, such as insurance, payment, transaction, and fraud detection information;
Information to operationalize loyalty and promotional programs or applications, services, or features you choose to connect or link to your SurfRides account, such as information about your use of such programs, applications, services, or features; and
Information about you provided by specific services, such as demographic and market segment information.
Enterprise Programs. If you use SurfRides through your employer or other organization that participates in one of our SurfRides Business enterprise programs, we will collect information about you from those parties, such as your name and contact information.
Concierge Service. Sometimes another business or entity may order you a SurfRides ride. If an organization has ordered a ride for you using our Concierge service, they will provide us your contact information and the pickup and drop-off location of your ride.
Referral Programs. Friends help friends use the SurfR
ides Platform. If someone refers you to SurfRides, we will collect information about you from that referral, including your name and contact information.
Other Users and Sources. Other users or public or third-party sources such as law enforcement, insurers, media, or pedestrians may provide us information about you, for example as part of an investigation into an incident or to provide you support.
How We Use Your Information
We use your personal information to:
Provide the SurfRides Platform;
Maintain the security and safety of the SurfRides Platform and its users;
Build and maintain the SurfRides community;
Provide customer support;
Improve the SurfRides Platform; and
Respond to legal proceedings and obligations.
Providing the SurfRides Platform. We use your personal information to provide an intuitive, useful, efficient, and worthwhile experience on our platform. To do this, we use your personal information to:
Verify your identity and maintain your account, settings, and preferences;
Connect you to your rides and track their progress;
Calculate prices and process payments;
Allow Riders and Drivers to connect regarding their ride and to choose to share their location with others;
Communicate with you about your rides and experience;
Collect feedback regarding your experience;
Facilitate additional services and programs with third parties; and
Operate contests, sweepstakes, and other promotions.
Maintaining the Security and Safety of the SurfRides Platform and its Users. Providing you a secure and safe experience drives our platform, both on the road and on our apps. To do this, we use your personal information to:
Authenticate users;
Verify that Drivers and their vehicles meet safety requirements;
Investigate and resolve incidents, accidents, and insurance claims;
Encourage safe driving behavior and avoid unsafe activities;
Find and prevent fraud; and
Block and remove unsafe or fraudulent users from the SurfRides Platform.
Building and Maintaining the SurfRides Community. SurfRides works to be a positive part of the community. We use your personal information to:
Communicate with you about events, promotions, elections, and campaigns;
Personalize and provide content, experiences, communications, and advertising to promote and grow the SurfRides Platform; and
Help facilitate donations you choose to make through the SurfRides Platform.
Providing Customer Support. We work hard to provide the best experience possible, including supporting you when you need it. To do this, we use your personal information to:
Investigate and assist you in resolving questions or issues you have regarding the SurfRides Platform; and
Provide you support or respond to you.
Improving the SurfRides Platform. We are always working to improve your experience and provide you with new and helpful features. To do this, we use your personal information to:
Perform research, testing, and analysis;
Develop new products, features, partnerships, and services;
Prevent, find, and resolve software or hardware bugs and issues; and
Monitor and improve our operations and processes, including security practices, algorithms, and other modeling.
Responding to Legal Proceedings and Requirements. Sometimes the law, government entities, or other regulatory bodies impose demands and obligations on us with respect to the services we seek to provide. In such a circumstance, we may use your personal information to respond to those demands or obligations.
How We Share Your Information
We do not sell your personal information. To make the SurfRides Platform work, we may need to share your personal information with other users, third parties, and service providers. This section explains when and why we share your information.
A. Sharing Between SurfRides Users
Riders and Drivers.
Rider information shared with Driver: Upon receiving a ride request, we share with the Driver the Rider’s pickup location, name, profile photo, rating, Rider statistics (like approximate number of rides and years as a Rider), and information the Rider includes in their Rider profile (like preferred pronouns). Upon pickup and during the ride, we share with the Driver the Rider’s destination and any additional stops the Rider inputs into the SurfRides app. Once the ride is finished, we also eventually share the Rider’s rating and feedback with the Driver. (We remove the Rider’s identity associated with ratings and feedback when we share it with Drivers, but a Driver may be able to identify the Rider that provided the rating or feedback.)
Driver information shared with Rider: Upon a Driver accepting a requested ride, we will share with the Rider the Driver’s name, profile photo, preferred pronouns, rating, real-time location, and the vehicle make, model, color, and license plate, as well as other information in the Driver’s SurfRides profile, such as information Drivers choose to add (like country flag and why you drive) and Driver statistics (like approximate number of rides and years as a Driver).
Although we help Riders and Drivers communicate with one another to arrange a pickup, we do not share your actual phone number or other contact information with other users. If you report a lost or found item to us, we will seek to connect you with the relevant Rider or Driver, including sharing actual contact information with your consent.
Shared Ride Riders. When Riders use a SurfRides shared ride, we share each Rider's name and profile picture to ensure safety. Riders may also see each other's pickup and drop-off locations as part of knowing the route while sharing the ride.
Rides Requested or Paid For by Others. Some rides you take may be requested or paid for by others. If you take one of those rides using your SurfRides Business Profile account, a code or coupon, a subsidized program (e.g., transit or government), or a corporate credit card linked to another account, or another user otherwise requests or pays for a ride for you, we may share some or all of your ride details with that other party, including the date, time, charge, rating given, region of the trip, and pick up and drop-off location of your ride.
Referral Programs. If you refer someone to the SurfRides Platform, we will let them know that you generated the referral. If another user referred you, we may share information about your use of the SurfRides Platform with that user. For example, a referral source may receive a bonus when you join the SurfRides Platform or complete a certain number of rides and would receive such
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B. Sharing with Third Parties
Service Providers. We may share your personal information with third-party service providers who help us provide, maintain, and improve the SurfRides Platform. These service providers may assist us with functions such as data storage, data analysis, payment processing, customer support, marketing, advertising, fraud prevention, and other services.
Business Partners and Affiliates. We may share your personal information with our business partners and affiliates to offer you additional services, programs, promotions, or benefits. For example, if you participate in a loyalty program or use a payment instrument or financial service offered by our partners, we may share your information with those partners to facilitate those services.
Other Riders and SurfRides Users. We may share your personal information with other Riders or SurfRides users to enhance your SurfRides experience. For example, if you are a Rider, we may share your first name, profile photo, and location with Drivers to facilitate the ride. Similarly, if you are a Driver, we may share your first name, profile photo, and location with Riders who request a ride.
Enterprise Programs. If you use SurfRides through your employer or another organization that participates in one of our SurfRides Business enterprise programs, we may share your personal information with that organization to facilitate your use of the SurfRides Platform and provide program benefits.
Legal Requirements and Safety. We may disclose your personal information to law enforcement, government agencies, or authorized third parties, if we believe it is necessary to comply with applicable laws, regulations, legal processes, or enforceable governmental requests, protect our rights, privacy, safety, or property, or to prevent, investigate, or address fraud, security breaches, or any other type of misuse of the SurfRides Platform.
Corporate Transactions. In the event of a merger, acquisition, sale of assets, or bankruptcy, your personal information may be transferred or disclosed as part of the transaction or proceeding. We will notify you of any such transfer or disclosure as required by applicable law.
C. Aggregated and Non-Personal Information
We may also share aggregated and non-personal information with third parties for analytical, research, marketing, and promotional purposes. This information does not identify you individually and is not considered personal information under this policy.
Your Choices and Control
You have certain choices and control over your personal information:
Account Information. You can update or modify your account information through the SurfRides app or website. Please note that certain information, such as your name, may be necessary for the proper functioning of the SurfRides Platform and may not be editable.
Location Information. You can control the collection of location information through your device settings and the app permissions. However, please note that disabling location information may impact the functionality of certain features or services.
Communications Preferences. You can manage your communication preferences by adjusting your account settings or by following the instructions in the communications you receive.
Marketing Communications. You can opt out of receiving promotional emails or push notifications by following the unsubscribe instructions in those communications. Please note that even if you opt out, we may still send you non-promotional messages, such as those related to your account or transactions.
Cookies and Similar Technologies. You can manage your cookie preferences through your browser settings. Please note that disabling cookies may impact the functionality of certain features or services.
Data Access and Deletion. Subject to applicable law, you may have the right to access the personal information we hold about you and request its deletion. Please note that certain information may be retained for legal or legitimate business purposes.
California Privacy Rights. If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) or other applicable California privacy laws. Please refer to the "California Privacy Rights" section of the privacy policy for more information.
Children's Privacy
The SurfRides Platform is not directed towards individuals under the age of 18, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child, we will take steps to delete it. If you believe that we may have collected personal information from a child, please contact us using the information provided in the privacy policy.
Security Measures
We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please note that no security measure is completely foolproof, and we cannot guarantee the absolute security of your personal information.
Updates to the Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material updates by posting the updated policy on the SurfRides Platform or through other means. We encourage you to review the privacy policy periodically to stay informed about how we collect, use, and disclose your personal information.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy or the handling of your personal information, you can contact us using privacy@surfrides.co